FAQ

Find quick answers to the most common questions.

How long does it take to process my order?
  • Production: 2–4 working days
  • Shipping: 3–7 working days depending on location

Timelines may vary during peak seasons

What kind of photos should I upload?
  • High-resolution images only
  • Avoid screenshots or blurry photos
  • Ensure faces are clearly visible and not cropped

Low-quality uploads will directly affect the final result.

Do you offer Cash on Delivery (COD)?

No, we do not offer Cash on Delivery. All orders must be prepaid to ensure faster processing and avoid delays.

Can I cancel my order?

Orders cannot be cancelled once placed.

Can I modify my order after placing it?

You can request changes within 1 hour of placing the order.

After this window, the order moves into production and no changes can be made.

What kind of changes can I request within 1 hour?

You can request:

  • Photo replacement
  • Text/message changes
    Product type, design, or address changes may not always be possible once processing begins.
Can I return a personalized product?

No. Personalized products are not eligible for return unless they arrive damaged or incorrect.

What if I receive a damaged or wrong product?

You must report the issue within 24–48 hours of delivery with clear photo/video proof.
Approved cases will receive a replacement.

How can I track my order?

You will receive a tracking link via SMS/email/WhatsApp once your order is shipped.

Do you deliver across India?

Yes, we ship across India.

What happens if I don’t respond to confirmation messages?

If your order requires confirmation and you don’t respond, processing may be delayed or put on hold.

What if I entered the wrong address?

If you’ve entered an incorrect address, please contact us immediately.

We can only guarantee address modifications if requested within 1 hour of placing the order.

After this window, changes may not be possible as the order may already be processed or shipped. In such cases, we are not responsible for delivery issues caused by incorrect details

How can I contact you for urgent changes?

For fastest support, reach out via:

  • WhatsApp (recommended)
  • Email

Please include your order ID and request details to avoid delays.